Abstract
ABSTRACT The creation of “Access Services” departments in academic libraries did not translate into the creation or offering of new services for patrons. Instead, it was typically just the combination of three already existing departments. Recent changes and trends in Access Services, including new NCIP and ISO standards, an increase in the use of electronic reserves, and the availability of items in various formats, now allow librarians to reconsider if this departmental arrangement is the best for today's library customers. This paper argues that the traditional configuration of Access Services needs to be dismantled if academic libraries are to provide excellent customer service to faculty and students.
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