The Functionality of Website-Based Services of Metropolitan Municipalities in Turkey

Abstract

This chapter aims to evaluate the e-government practices in metropolitan municipalities in Turkey by determining functionality levels of metropolitan municipalities’ Web site-based services. In this context, it firstly explains the concept of e-government briefly. Secondly, it summarizes the concept of local e-government and evaluates the potential of e-government to help local governments. This chapter examines the situation of e-government practices in local governments in Turkey. Finally, the chapter analyzes the e-government practices in respect of functionality of Web site services in metropolitan municipalities by using a comparative functionality analysis. According to this analysis, they are inadequate in the provision of Web site-based e-government services. Furthermore, the authors aim to present an original and functional method that will make it possible to comparatively analyze the Web site-based services offered by the metropolitan municipalities.