The function of ability, benevolence, and integrity-based trust in innovation networks

Abstract

ABSTRACT This study contributes to the understanding of how trust based on perceived ability, benevolence, and integrity functions in networks. It adopts a mixed-method approach with quantitative and qualitative data from five Norwegian innovation networks. The study demonstrates how trust based on perceived benevolence, ability, and integrity influences different aspects of network interaction and network outcomes against the background of the network members’ perceptions of risk. Moreover, it finds that these dimensions of trust function differently at the inter-organisational and at the network level. The former level here concerns trust between the organisations in the network, while the latter concerns trust in the network more generally. Benevolence-based trust is identified as particularly salient at both levels for promoting open and honest communication as well as knowledge sharing, enabling both more successful collaboration in general, and more innovation specifically.