The Four Habits Coding Scheme: Validation of an instrument to assess clinicians’ communication behavior

Abstract

Objective To present preliminary evidence for the reliability and validity of the Four Habits Coding Scheme (4HCS), an instrument based on a teaching model used widely throughout Kaiser Permanente to improve clinicians’ communication skills. Methods One hundred videotaped primary care visits were coded using the 4HCS, and the data were assessed against a previously available data set for these visits, including the Roter Interaction Analysis System (RIAS), back channel responses, measures of nonverbal behavior, length of visit, and patients’ post-visit assessments. Results Levels of inter-rater reliability were acceptable, and the distribution of ratings across items indicated that physicians’ modal responses varied widely. Correlations between 4HCS ratings, RIAS, back channel responses, and non-verbal measures provided evidence of the instrument's construct validity. Conclusions The Four Habits Coding Scheme, an instrument that combines both evaluative and descriptive elements of physician communication behavior and is derived from a conceptually based teaching model, has the potential to be of utility to researchers and evaluators as well as educators and clinicians. Practice Implications The Four Habits Coding Scheme provides a template for both guiding and measuring physician communication behaviors.