Abstract
The Problem and the Solution. A problem faced by almost all organizations, and by those who work in them, is in meeting the constant demand for high performance The demand for high performance affects everything, from assunng sustainable financial growth of the organization to satisfying the next customer standing at the front counter But without a holistic mental model of performance and the theoretical elements that drive it, practitioners are left with the task of dissecting and interpreting each situation they face Or even worse, they simply charge ahead in a trial-and-error mode Performance improvement theory results in powerful and practical principles and models to help practitioners identify and solve performance problems
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