Abstract
Lamb and Rapin's (1976) ecological model for categorizing and evaluating student development services emphasizes the total environment of the student service as critical to the students' receptivity to and ultimate success in counseling. The adjunct role of the support staff in the creation and maintenance of a generally positive milieu is often assumed or ignored. To remedy this situation, a staff development program was implemented to (a) provide recognition of the support personnel's necessary involvement in and contribution to the division's mission, (b) develop human relations skills, and (c) facilitate increased understanding and communication between the professional staff and the support staff.
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