The expression of crisis management strategic model with staff behaviour approach, a case study of Tehran bus company

Abstract

Crisis management is very critical for cities and countries according to the current situation of land and problems arising from urban industrialization and its effects on environmental factors such as global warming and the resulting natural disasters . Tehran is one of the largest and populous cities, with a daily population layer of 15 million people, and urban planning in crisis situation is an integral part of the management in this city. Before pursuing any lofty goals , crisis management is essential for ensuring the stability and continued success of an organization . Transportation or movement of people and goods from one point to another is an ancient and enduring characteristic inherent in human. Movement, in primitive societies to the basic form was regarded as the most basic daily requirements and a certain amount of movement was required to take place for the production or handling of any product from production to consume place to deliver needed goods to consumers. In this paper, by an overview of the theoretical papers on crisis management, crisis management approaches and models of crisis management, the importance of this issue is considered in bus transportation industries particular ly in Bus Company of Tehran, and a model in facing with crisis management is presented in the bus company by extraction of transportation management operational components.