Abstract
In the digital era, organizations are increasingly tasked with creating and utilizing new content, applications, and/or services through the use of advanced information and communication technologies (ICT) to sustain a competitive advantage. Indeed, sustainability is now an embedded and overarching feature of organizations’ strategic planning. Research has shown that information technology (IT) departments are vital to organizations’ digital transformation. However, the role of IT departments in non-ICT-oriented organizations undergoing digital transformation has yet to be explored. Our study reveals that although the IT departments of non-ICT-oriented organizations play an important and proactive role in the early stages of organizational transformation and a dominant role in developing ICT capabilities, they will be unable to assume a leadership role within the organizations after transformation is complete.
Highlights
In the digital era, organizations are increasingly tasked with creating and utilizing new content and/or services through the use of advanced information and communication technologies (ICT) to gain a competitive advantage in sustainable development [1,2,3,4]
Digital transformation is difficult for non-ICT-oriented organizations which lack awareness of advancements in ICT
They have no ideas for developing innovative ICT applications and no experience of obtaining the competitive advantage of sustainability from ICT applications
Summary
Organizations are increasingly tasked with creating and utilizing new content and/or services through the use of advanced information and communication technologies (ICT) to gain a competitive advantage in sustainable development [1,2,3,4]. To keep pace with aggressive competition in the digital era, ICT plays an irreplaceable role in producing creative IT-generated content and/or innovative ICT-enabled services and knowledge, and sustainable development relies largely on ICT to facilitate or even enable them to affect positive social and environmental change [5,15,16,21,23,45,46,47] Both ICT- and non-ICT-oriented organizations are recognizing the potentially significant role of ICT in enabling and supporting sustainability practices [7,48,49]. Based on the above discussion, the concepts proposed in this paper focus on the changing role of IT departments in non-ICT-oriented organizations within the sensing– seizing–transforming framework
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