The evolution of the shared services business unit

Abstract

Performance ImprovementVolume 39, Issue 8 p. 8-17 Article The evolution of the shared services business unit Leland Forst PhD, Leland Forst PhD Dr. Leland Forst is CEO of The Amherst Group Limited (AGL) in Greenwich, Connecticut, a consulting firm specializing in shared services. He is also liaison for The Conference Board's Council of Shared Business Services Executives in North America and Europe. Prior to founding AGL, Dr. Forst served as Director of the Board and partner of A. T. Kearney, Inc. He holds a PhD in Organizational Theory, an MS in Personnel and Industrial Relations, and a BA from the University of Massachusetts. He has served as a professor at CUNY, Adelphi University, and Cornell University. He is a Certified Management Consultant, a member of the Institute of Management Consultants, and a board member of IMC's New York Chapter. He currently serves on the University of Massachusetts' School of Management's Business Advisory Committee. Dr. Forst may be reached at lelandforst@amherstgroup.com.Search for more papers by this author Leland Forst PhD, Leland Forst PhD Dr. Leland Forst is CEO of The Amherst Group Limited (AGL) in Greenwich, Connecticut, a consulting firm specializing in shared services. He is also liaison for The Conference Board's Council of Shared Business Services Executives in North America and Europe. Prior to founding AGL, Dr. Forst served as Director of the Board and partner of A. T. Kearney, Inc. He holds a PhD in Organizational Theory, an MS in Personnel and Industrial Relations, and a BA from the University of Massachusetts. He has served as a professor at CUNY, Adelphi University, and Cornell University. He is a Certified Management Consultant, a member of the Institute of Management Consultants, and a board member of IMC's New York Chapter. He currently serves on the University of Massachusetts' School of Management's Business Advisory Committee. Dr. Forst may be reached at lelandforst@amherstgroup.com.Search for more papers by this author First published: 08 February 2007 https://doi.org/10.1002/pfi.4140390807 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat Volume39, Issue8September 2000Pages 8-17 RelatedInformation