Abstract
This study evaluated the time performance in the emergency response center to provide pre-hospital emergency services in Kermanshah. This study was a descriptive retrospective cross-sectional study. In this study 500 cases of patients from Shahrivar (September) 2012 to the end of Shahrivar (September) 2013 were selected and studied by the non-probability quota method. The measuring tool included a preset cases record sheet and sampling method was completing the cases record sheet by referring to the patients’ cases. Data were analyzed using SPSS version 18 and the concepts of descriptive and inferential statistics (Kruskal-Wallis test, benchmark Eta (Eta), Games-Howell post hoc test). The results showed that the interval mean between receiving the mission to reaching the scene, between reaching the scene to moving from the scene, and between moving from the scene to a health center was 7.28, 16.73 and 7.28 minutes. The overall mean of time performance from the scene to the health center was 11.34 minutes. Any intervention in order to speed up service delivery, reduce response times, ambulance equipment and facilities required for accuracy, validity and reliability of the data recorded in the emergency dispatch department, Continuing Education of ambulance staffs, the use of manpower with higher specialize levels such as nurses, supply the job satisfaction, and increase the coordination with other departments that are somehow involved in this process can provide the ground for reducing the loss and disability resulting from traffic accidents.
Highlights
Each year more than 5 million deaths and over 100 million disabilities occur due to injuries happen due to violence, road traffic accidents, falls, burns and drowning (Report, 2003)
This study evaluated the time performance in the emergency response center to provide pre-hospital emergency services in Kermanshah
The results showed that the interval mean between receiving the mission to reaching the scene, between reaching the scene to moving from the scene, and between moving from the scene to a health center was 7.28, 16.73 and 7.28 minutes
Summary
Each year more than 5 million deaths and over 100 million disabilities occur due to injuries happen due to violence, road traffic accidents, falls, burns and drowning (Report, 2003). The goal of emergency response center is to provide medical care to those in need (Arreola et al, 2000). Emergency medical services respond the specific health needs of people outside the hospital. These needs include paying attention to life-threatening injuries, transfer of patients and injuries to the care centers and moving them between centers and mission readiness in the event of health risks but are not limited to these (Barnett et al, 2006). There are two types of response from pre-hospital emergency systems in the different countries; dispatching ambulance with advanced equipment regardless of the type of event immediately after receiving the first call; and receiving the information from the caller, collecting www.ccsenet.org/gjhs
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