Abstract
The purpose of the current study was to find out how the heterogeneous background of CCI organisations relates to the evaluation of organisational performance, challenges and skills gap. Quantitative primary data was collected from 460 respondents by using an online questionnaire. The current study is one of the first studies on the evaluation of organisational performance in Estonian CCI organisations and it has revealed that the established organisational performance evaluation tools are not widely used among Estonian CCI organisations. The following skills gaps in financial management, strategic planning, compliance with laws, analyses and reporting; and challenges (no confidence in income; profitability and protection of copyright) affect the evaluation of organisational performance in CCI organisations of Estonia the most. The authors suggest a framework of organisational performance evaluation in CCI organisations to explain the factors influencing the existing practices and mind-sets of organisational performance evaluation.
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