The evaluation of family planning services given in Erzurum mother–child health and family planning centerin Eastern Turkey

Abstract

Objectives This study was done on women who attended to Mother–Child Health and Family Planning (MCH-FP) center asking for FP services or materials. Data were collected about their opinion of the services and about the performance of the service itself.Methods This is a descriptive and cross-sectional study composed of 235 women.Results In Family Planning, counseling was done by midwifes in 67.3%, by nurses in 26.6%, and only 4.5% by doctors. Proper hygienic conditions were confirmed by 89% of the women, about the equipment the percentage was 91%. Privacy was taken care of properly in 95.5% of the cases. The quality of service with regard to waiting was expressed as not waiting at all in 22.6%, and 76.6% found free seats while waiting. The cleanliness of the waiting hall was appreciated by 97.4%. In general 95.7% of the attendants appreciated the kindliness of the staff.Conclusions This study reveals that the performances of the MCH-FP service are well appreciated by the public.