The evaluation mode of hotel housekeeping management

Abstract

The housekeeping department must satisfy the customers’ requirements and provide the customers services at any time in 24 hours; therefore, it needs a large number of employees. The salary expenditure is really huge, along with the consumption of room material and supplies, and cleaning products. These are considered as a hotel’s important expenditure based on cost calculation, thus, this department can affect the hotel’s income and expenses directly. When the housekeeping quality is fixed, the faster is the housekeeping efficiency, the lower is the required personnel cost; hence, the housekeeping efficiency is one of the important indexes that influence the hotel’s business performance. However, until now, there are no relevant studies that discuss the housekeeping efficiency measurement issue completely. For this reason, this study proposes a housekeeping efficiency index for hotel owners to evaluate their housekeeping efficiency objectively. Besides, we deduce the statistical properties of housekeeping efficiency index, and construct the evaluation mode of housekeeping efficiency; finally, a hotel in Central Taiwan is used as an example to explore its housekeeping efficiency. Key words: Hotel housekeeping management, housekeeping efficiency index, cost.