Abstract
The purpose of the paper is to present a scale to measure EFQM model application in any organization as an instrument. This paper will present a set of original information and tool for the Model users. A quantitative research strategy with SPSS uses to test the validity and reliability of the presented questioners. The EFQM model scale will guide and support future research lines in this field of management. A literature review from previous publications wasconducted. Many papers were selected and aspects related to the purpose. The suggested scale was tested with around 100 NGOs in the Middle East testing the EFQM criteria validity and reliability.The study result presents a clear scale and instrument help to measure the nine criteria presented as a main component for this model, and more furthermore a dozen lines of future research.
Highlights
AND BACKGROUND: The European Foundation for Quality Management (EFQM)was founded in October 1989
The Foundation assembled a team of experts from both the corporate and academic sectors to create the EFQM Excellence Model
The European Foundation for Quality Management (EFQM) model is a globally recognized management framework that helps organisations succeed by measuring where they are on the path to transformation, assisting them in understanding the gaps and possible solutions, and allowing them to advance and dramatically improve their organization›s performance
Summary
AND BACKGROUND: The European Foundation for Quality Management (EFQM)was founded in October 1989. AND BACKGROUND: The European Foundation for Quality Management (EFQM). The Foundation assembled a team of experts from both the corporate and academic sectors to create the EFQM Excellence Model. In 2010 and 2013, EFQM updated the model once more. The European Foundation for Quality Management (EFQM) model is a globally recognized management framework that helps organisations succeed by measuring where they are on the path to transformation, assisting them in understanding the gaps and possible solutions, and allowing them to advance and dramatically improve their organization›s performance. In October 1989, the European Foundation for Quality Management (EFQM) was founded. To build the EFQM Excellence Model, the Foundation convened a team of specialists from both industry and academia. The EFQM model has adjusted again in 2010, 2013, 2019 and 2020
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