The essence and importance of key and professional competencies of tourism staff

Abstract

Abstract. The aim of the study. The purpose of the study is to reveal the nature and significance, relationships and interdependencies of key and professional competencies of the staff of tourism enterprises in accordance with modern requirements of the tourism industry. Research methodology. In the process of research general scientific and special methods of scientific knowledge were used, which allowed to take a comprehensive approach to solving the set goals and objectives. To achieve this goal, a dialectical method of cognition was used in order to study and detail the object of study and logical generalization in order to systematize the basic principles and concepts. Methods of analysis, synthesis and comparison were used to compare and contrast the key and professional competencies required by professionals in the field of tourism for professional activities. The graphic method was used for visual presentation of materials and schematic representation of theoretical and practical results of the research. The system-structural method is used for theoretical generalization of research results and formation of conclusions. The theoretical basis of the study consists of scientific works of domestic and foreign scientists on management in the field of tourism, official statistics, the results of their own research. Results. The quality of service at the tourist enterprise depends on the professional competence of the staff. This proves that professional competence is a kind of measure of the level of professionalism of the staff of a tourist enterprise. The greater the set of key and professional competencies in the field of tourism, the better the relationship between key competencies for lifelong learning and professional competencies, the more staff will be able to develop and learn on the job. Therefore, the article considers the relationship between these competencies, which are important for improving the skills of the staff of the tourist enterprise, which in turn is an important component for improving the competitiveness of the tourist enterprise. The practical significance of the study is to trace the relationship between the existing key competencies for lifelong learning and professional competencies of professionals in the field of tourism for the most profitable comparison and use of these competencies in the activities of the tourism enterprise.