Abstract

In this paper, we describe a service management product, the Enhanced Service Manager (eSM), that provides not only fast service development and easy maintenance but also performance, reliability, and Web-enabled provisioning. Competition is fierce in the business world, especially in telecommunications. Being first to offer a service is typically a key decision-making factor for service providers in selecting an operations support system product to manage their services. Furthermore, we have seen the operations network landscape evolving from switch-based to intelligent network-oriented services and from circuit-based to more data-oriented networks. This paper illustrates how open architecture elements such as Common Object Request Broker Architecture (CORBA <sup xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">∗</sup> ), Extensible Markup Language (XML), and Java <sup xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">∗</sup> /JavaServer Pages <sup xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">∗</sup> (JSP <sup xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">∗</sup> ) technology have been woven with off-the-shelf components into a product designed to meet current business needs. We discuss our architectural approach as well as a future direction.

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