The emergence of city logistics: the case of Copenhagen’s Citylogistik-kbh

Abstract

Purpose – Many city logistics projects in Europe have failed. A better understanding of the complex organizational change processes in city logistics projects with many stakeholders may expand city logistics capabilities and thereby help prevent future failures. The purpose of this paper is therefore to increase understanding of how city logistics emerge, and secondarily, to investigate whether such processes can be managed at all. Design/methodology/approach – A paradigm shift in urban planning creates new ways of involving stakeholders in new sustainability measures such as city logistics. Organizational change theory is applied to capture the social processes leading to emergence of city logistics. The methodology is a qualitative processual analysis of a single longitudinal case. Findings – The change process took different forms over time. At the time of concluding the analysis, positive dialectic forces were at play. City logistics schemes are still in an innovation phase. The biggest challenge in m...