Abstract
ABSTRACTDespite the rehetoric in commerce that the ‘customer’ is always right and similar claims that in a democracy the policies and services reflect the wishes of the ‘citizen’, little attention seems to have been given to finding out the preferences of elderly people, nor to involving them in defining their needs or the planning of services. This small Queensland study seeks to document the views of elderly recipients and planners and providers concerning consumer involvement in planning social care services. Six potential consumer roles are identified and an analysis presented of some of the factors inhibiting greater consumer participation.
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