Abstract
This case describes the development of information technology (IT) and electronic government (e-Government) projects of the Hong Kong Special Administrative Region Government (the HKSARG) from the late 1990s to 2005. During this period, the HKSARG launched its first IT Strategic Plan, Digital 21 IT Strategy, which provides the roadmap for the IT development for the city. In this eight-year period, the HKSARG committed about US$1,100M on various types of e-government projects. New e-Government applications and portals, such as Electronic Service Delivery (ESD) and Central Cyber Government Office (CCGO), were developed and rolled out from 2000 onwards to facilitate electronic transactions between the HKSARG and its external (business firms and citizens) and internal (government departments and employees) customers.
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