Abstract
Was studied the adoption of information technologies in the higher education area in Portugal, analysing the case of a centenary institution (ISCSP) and trying to understand how its leadership managed and organized the ICT capabilities to deliver value to students, professors and all other stakeholders. Innovative ICT capabilities were introduced within a planned, motivated and controlled environment where leadership styles and management practices were always focused on business success. We applied a Program Transformation Model based in good practices of Policy Research innovation and diffusion Models complemented with Program Management approaches. Through the academic results and data obtained during this program’s implementation we present experience evidence that confirms the progressive Digital Transformation of the ISCSP at Lisbon University.
Highlights
The Instituto Superior de Ciências Sociais e Políticas (ISCSP) of the Universidade de Lisboa (ULisboa), is a centenarian higher education institution that, like many others, has been joining the ongoing wave of information age technologies in the higher education area
This paper will present the program of transformation put in place in ISCSP, to adopt and diffuse the information and communications technologies (ICTs) innovative practices in the management processes, in the high education core business activities and in the business support activities
To make the scope of the transformation clearer we developed an Information Model (Business Processes and Information Systems) that was refined along the entire transformation process, merging business knowledge with ICT knowledge (Ward & Peppard, 2002)
Summary
The Instituto Superior de Ciências Sociais e Políticas (ISCSP) of the Universidade de Lisboa (ULisboa), is a centenarian higher education institution that, like many others, has been joining the ongoing wave of information age technologies in the higher education area. This paper will present the program of transformation put in place in ISCSP, to adopt and diffuse the ICT innovative practices in the management processes, in the high education core business activities and in the business support activities. To analyse how ISCSP’s management aligned ICT capabilities with the digital implementation process we followed an adoption and diffusion model based in a subset of organizational factors with deep impact on the success of this business-digital transformation (Berry & Berry, 2007; Rogers, 2003). The text is divided into introduction, context characterization, methodological options, analysis of the e-government evolution at ISCSP; leadership and organization and, in the end, the conclusion, where was possible to identify the main critical factors of the business-digital transformation, crossing the empirical data with the work of other autors (Altameem, Zairi, & Alshawi, 2006; Gil-Garcia & Pardo, 2005; Kerzner & Belack, 2010)
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