Abstract
Higher education is viewed by many as central to the creation of opportunities and prosperity in all modern economies. The pace of global change requires a continued evolution of teaching, learning, and research ‐ with the emergence of more responsive and focused activities to meet the demands of tomorrow's marketplace. For this reason it is vital for us to continuously improve our institutions, moving further towards ‘Excellence’ by recognising, anticipating and understanding the needs of our students, and enhancing their whole student experience. Alain de Dommartin CEO (1998–2005), European Foundation for Quality Management This paper describes how the Excellence Model® developed by the European Foundation for Quality Management (EFQM) can be used and applied within higher education, with practical examples accompanying the Model in a Russian University to raise management quality.
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