Abstract
Based on network theory and surveys of 243 service providing enterprises in South China, this study investigates the effects of relational embeddedness and network competence on service innovation performance respectively. The mechanisms by which network competence mediates the relationship between relational embeddedness and service innovation were also discussed. Results reveal that both relational embeddedness and network competence are positively related to service innovation performance; network competence has a fully mediating effect on the relationship between relational embeddedness and service innovation performance. This paper contributes to the service innovation literature by extending theories regarding relational embeddedness and network competence to the research field of service innovation.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Services Operations and Informatics
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
