The Effects of Public Service Motivation to Medical Specialist’s Organizational Citizenship Behavior at Haji Makassar Hospital and Kota Makassar Hospital

Abstract

BACKGROUND: Public service motivation (PSM) aims to underline the individual appreciation associated with public interest. If PSM is connected with organizational citizenship behavior (OCB), then the effectiveness is expected to be manifested in the increase of service quality. 
 AIM: This study aimed to analyze the effect of PSM to the medical specialist’s OCB of Haji Makassar Regional Public Hospital and Makassar Regional Public Hospital. 
 METHODS: This research is quantitative research using analytic observational design with cross-sectional approach. The population in this research are all medical specialists at Haji Makassar Regional Public Hospital and Makassar Regional Public Hospital with the total of 72 people. Meanwhile, the samples of medical specialists in this research are exhaustive sampling. This research uses questionnaires and the data are tested using logistic regression test. 
 RESULTS: The logistic regression test shows that there is an effect of PSM on OCB (p = 0.000). This research is expected to be an input for hospital management to pay attention about the human resources, in this case medical specialist so that in the future, it will create good quality services.
 CONCLUSION: Based on the research conducted, it can be concluded that there is an effect between PSM and the doctor’s OCB at Haji Regional Public Hospital and Makassar Regional Public Hospital. The higher the doctor’s PSM is then the OCB will be higher too to doctors in Haji Regional Public Hospital and Makassar Regional Public Hospital.