The Effects of Pranks in Social Media on Brands

Abstract

ABSTRACTPractical jokes belong to the category of disparagement humor and they have been extensively investigated by social scientists for decades. Nevertheless, the available empirical results pertain mostly to human-to-human situations and little is known on the effects of pranks in the computer-mediated environment (CME). As CME encourages different patterns of reactions and behaviors than non-CME, the present study provides an experimental evaluation of consumer responses to brands that use practical jokes in their social media communication. The results reveal that high-disparagement pranks may significantly hurt brand perceptions and decrease brand affect. This effect is better predicted by prior brand attitudes than usage (i.e., the more favorable predisposition to a brand, the higher probability that a high-disparagement prank will produce a lower brand affect). No significant impact of low-disparagement pranks was found on subsequent brand responses. The findings will help scholars and practitioners in understanding this new phenomenon and in maximizing returns from humor online.