The Effects of Empowering Leadership on In-Role and Extra-Role Behav ior focus on the mediating role of Psychological Ownership

Abstract

본 연구에서는 임파워링 리더십이 조직 구성원의 역할 내 행동과 역할 외 행동에 미치는 영향과, 그 과정에서 조직 구성원들이 인지하는 심리적 주인의식의 매개효과를 살펴보았다. 임파워링 리더십과 심리적 주인의식, 그리고 역할행동들에 대한 선행연구를 바탕으로 연구모형과 가설을 설정하고, 연구모형을 검증하기 위하여 국내외 FSC(Full Service Carrier)항공사 기내승무원 250명을 대상으로 설문지를 배포하여, 최종적으로 235부의 유효설문지로 연구모형과 가설을 검증하였다. 실증 분석 결과, 임파워링 리더십이 조직 구성원의 심리적 주인의식과 역할 내 행동과 역할 외 행동에 긍정적인 영향을 주는 것으로 나타났으며, 심리적 주인의식 또한 역할 내 행동과 역할 외 행동 모두에 긍정적인 영향을 미치는 것이 확인 되었다. 동시에 임파워링 리더십과 역할 외 행동의 관계에서 심리적 주인의식의 부분적 매개기능의 역할도 확인되었다. 본 연구의 결과는 임파워링 리더십과 역할행동의 관계를 규명하는데 있어 역할 내 행동과 역할 외 행동을 분리하여 그 영향력을 설명하였다는 점에서 의의가 있다. 또한 임파워링 리더십이 심리적 주인의식을 매개로 하여 조직 구성원의 역할 내 행동, 역할 외 행동에 미치는 과정에 대한 이론적 설명 및 실증적 증거를 제시함으로써 시사점을 가진다. 실무적으로는 기내 사무장의 임파워링 리더십과 그에 따른 기내 승무원들의 역할 내 행동과 역할 외 행동, 또 그 사이에서 심리적 주인의식이 미치는 영향에 대해 검증하여 항공사 기내 승무원 조직의 효과적인 운영과 교육훈련의 필요성을 제시하고자 한다.Many modern companies, including airlines, are working hard to respond to rapidly changing management environment and to make sustainable development. The recent aviation industry is also in a highly competitive state, with the introduction of high-tech aircraft, various routes, and aviation alliances. The most important resource of an airline s resources is its human resources, and it is no exaggeration to say that the success of an airline depends on the efficient use of its human resources. Therefore, it is important to motivate important human resources to contribute to the achievement of the airline s goals, Leadership is a key factor in the process of making use of physical elements to perform a given task. The purpose of this study is to understand the relationship between the empowering leadership of the airline crew and the psychological ownership, In-role and Extra-role behavior, to review the basis of the airline flight crew training and to present a better human management strategy for the airline s flight crew organization. To achieve this goal, the hypothesis and research model were established based on existing research on the variables, questionnaires were distributed to flight attendants on Korea s Full Service Carrier (FSC) and foreign FSC airline international routes, and the questionnaires were distributed to the subjects and the 235 valid questionnaires were finally collected from the distributed questionnaires. The collected questionnaires were analyzed using SPSS 18.0 statistical package. The basic characteristics of the samples were identified through frequency analysis, the factors analysis was performed to verify the validity of the questions in the survey, and the reliability analysis was performed to verify the reliability. Correlation analysis was performed to determine the relationship between variables, and finally multiple regression was performed to confirm the hypothesis. The findings from this study are summarized as follows. First, it has been revealed that the empowering leadership has an positive effect on psychological ownership. Second, Empowering leadership has a positive effect on both In -role and Extra-role behaviors. Third, it has been established that psychological ownership has a positive effect on both In-role and Extra-role behaviors. Following these findings, academic and practical implications were presented, and limitations on the findings and further research tasks were discussed.