The Effects of Cross-cultural Training on the Job Satisfaction and Organizational Commitment of Host-country Nationals

Abstract

The main objective of this study is to analyze the effects of cross-cultural training (CCT) on host-country nationals’ (HCNs) job satisfaction and organizational commitment. The secondary goal is to analyze if host-country nationals’ characteristics such as previous international experience and English language skills moderate the relationships between CCT and job satisfaction/organizational commitment. After collecting the survey questionnaires, the data from Brazilian HCNs working with Korean expatriates in the same workplace was analyzed to verify the problem. The results show that CCT has a positive and significant effect on HCNs’ job satisfaction and organizational commitment. In addition to this, the results indicated that HCNs’ language skills have a significant and positive moderating effect on these relationships. However, the results show that previous international experience does not significantly moderate the relationship between CCT and job satisfaction. Also, previous international experience has a negative and significant moderating effect on the relationship between CCT and organizational commitment. The research concludes that not just expatriates, but also HCNs can have benefits from CCT, which leads to better job satisfaction and increased organizational commitment.