Abstract
There are many challenges facing businesses in the modern commercial climate. One challenge is the “product-service shift’, whereby organisations go from delivering a product to the provision of through-life availability of an instantiated capability. This will have implications for any organisation in the processes and procedures it employs, especially for knowledge and information management. Whilst it is true that there is a large technical content within the area of knowledge and information management, it is still, essentially, a human and organisational issue. This is the focus of the KIM (Knowledge and Information Management — through life) Grand Challenge.
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