The Effects Of Communication Skills Education On Cognitive Flexibility And Communication Skills Of Adults

Abstract

The aim of this study is to examine the The Effect of Rational Emotional Behavioral Approach Based Communication Skills Program on adults communication skills and cognitive flexibility levels. The participants of the study, which was designed according to the experimental design with the pre-test post-test control group, were included in the study randomly among the employees of an international hotel chain operating in Turkey. There are 5 female and 6 male members in the experimental group and 6 female and 5 male members in the control group. The data of the study were collected with the Cognitive Flexibility Inventory (CFI), Communication Skills Scale-Adult Form (CSS-AF) and Personal Information Form. Within the scope of the research, the Rational Emotional Behavioral Approach-Based Communication Skills Training Program (REBA-CSTP), developed by the researchers and consisting of 90 minutes and 12 sessions, was applied to the individuals in the experimental group. No application was made to the control group. Follow-up measurements were made four weeks after administration of the post-test. Research data were analysed in SPSS 24.0 environment, differences between groups were analysed with Mann-Whitney U and Wilcoxon Signed Rank Test. As a result of the research, it was determined that REBA-CSTP increased the cognitive flexibility levels and communication skills of the experimental group members at a statistically significant level.