The Effects of Attributional Style on Job Satisfaction, Job Performance, and Turnover Intention: The Case of Hotel Employees

Abstract

Employees’ assessment of success and failure situations and arguments affects their behavior and work outcomes at work. Individuals use two attribution styles, positive and negative, in these evaluations. The purpose of the study is to examine the effects of attribution styles on job satisfaction, job performance, and turnover intention among five-star hotel business employees in Belek/Antalya, Turkey. Data is collected using a questionnaire, and 249 applicable questionnaires are gathered at the end of the study. According to the results of SEM analysis, a positive attributional style positively affects job satisfaction and job performance, but a significant effect on turnover intention could not be determined. On the other hand, a negative attributional style has no effect on job satisfaction, job performance, and turnover intention.