The effectiveness of using e-collaboration tools in the supply chain: an assessment study with system dynamics

Abstract

Developments in information technology, in recent years, have enabled major advances in electronic commerce, which is growing at a very fast pace. Although business-to-consumer (B2C) e-commerce seems to be slowing down due to economic conditions, business-to-business (B2B) e-commerce still represents the next generation of business automation. Taking advantage of new technologies, today provides an opportunity, but will be a must in the future. The use of Internet e-collaboration tools will increase in this new era. They play a role of “value creation enabler”, but at the same time they generate a wide range of new business and market “complexities” that companies have to face. This paper presents a classification of “managerial spaces” where multiple trading partners share critical information using e-collaboration tools and assesses the possible local and global impact on the supply chain (SC) performance. This is made by means of a SC model conceptualization and a simulation study with system dynamics.