Abstract
Public services are implemented to provide satisfaction for service users whose implementation requires the principles of service. This study aims to determine the effectiveness of the KTP-el service at the Population and Civil Registry Office of Parepare City. This research uses a qualitative descriptive approach with 8 informants. Data collection uses observation, interview and documentation techniques. While the data analysis technique used consists of four ways, namely: data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that the effectiveness of the KTP-el service at the Population and Civil Registry Office of Parepare City, is in the quite effective category. This is demonstrated through the focus of research that service procedures are in the effective category, employee discipline is in the effective category, fairness of service delivery is in the quite effective category, the reasonableness of cost is set effectively, service convenience is in the quite effective category.
Highlights
All public organizations must provide good, excellent and professional services to the community (Denhardt & Denhardt, 2015; Niswaty, Juniati, Darwis, Salam, & Arhas, 2019)
Effectiveness emphasizes the goals of an organization, if the organization succeeds in achieving its objectives, it can be said to have achieved effectiveness (Niswaty & Darwis, 2015; Toding, Niswaty, & Akib, 2015)
The community has the right to get services that must be provided by the government
Summary
All public organizations must provide good, excellent and professional services to the community (Denhardt & Denhardt, 2015; Niswaty, Juniati, Darwis, Salam, & Arhas, 2019). Electronic ID Card (KTP-el) is one of the scopes of public services in the area of population This card is needed by every citizen and must be owned as an ID to complete personal documents in carrying out daily life. Because basically the government is fully responsible for providing good services to the community (Akib, 2014). This card is really needed by 60| Jurnal Office: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran
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