The effectiveness of online academic application and registration procedures during Covid-19 pandemic at higher education institutions (HEIs)

Abstract

Since the COVID-19 epidemic has forced several global activities, including higher educational institutions, to close, it poses a threat to civilization. Despite the difficulties associated with this abrupt shift, higher educational institutions have been compelled to move to e-learning using the existing educational platforms to lessen the spread of the virus. The number of applications in higher educational institutions continues to rise, regardless of the introduction of different policies, which aims at curbing the spread of the virus. Thus, the objective of this study is to evaluate the effectiveness of the academic application and registration process during COVID-19. The study adopted non-empirical research, in which existing literature on the experience of tertiary students on application and registration process post-COVID-19. This paper is solely based on a review and analysis of published research and data. The findings of this study indicate that lack of knowledge/skills and resources are challenges to students’ experiences in the application and registration process at higher educational institutions. However, it seems that the lack of internet connectivity makes these problems worse. The paper notes factors such as laptops, internet connectivity, and lack of information as contributing to the high late academic application and registration at universities. The paper recommends the adoption of mobilization of learners at secondary schools to assist them with application and registration.