Abstract
Despite the value of QFD (Quality Function Deployment), it has been applied to individual industries, or only to large companies with sufficient QFD-related human resources and sufficient financial resources. Most SMEs, which account for 80% of the world economy, have not been able to benefit from QFD, the tool designed to revamp the growth, due to the lack of financial and human resources to implement QFD and Kano Model. This paper is brought to assess the effectiveness of Kano-QFD approach for technology-based SMEs through the transfer intention model. In order to verify the effectiveness of the above approach, 860 technology-based SMEs in their establishment 3–7 years are researched for the learning transfer intention after the completion of Kano QFD education and training program. The results of this study are that the perceived content validity has the direct effect on learning transfer intention simultaneously with the partial mediating effect through the self-efficacy factor. The learner readiness does not directly influence the learning transfer intention and the self-efficacy completely mediates the learner readiness and the transfer intention. This research contributes to providing critical implications for the educators and training planners in in private sector as well as policy makers of technology-based SMEs in the public sector.
Highlights
Small and medium-sized enterprises (SMEs) are the backbone of the economy in most countries [1] and account for 80% of the world economy [2]
The confirmatory factor analysis (CFA) can resolve the shortcomings of ERA such as the assumptions that all factors are not correlated in the case of orthogonal rotation, all factors are correlated in the case of quadratic rotation, and all measurement variables are loaded on all factors
multimethod matrix (MTMM), which measures multiple traits in multiple methods is used to overcome the limitations of the measurement method of the survey in the statistical analysis phase, by utilizing the CFA model as Campbell and Fiscke [106] argued
Summary
Small and medium-sized enterprises (SMEs) are the backbone of the economy in most countries [1] and account for 80% of the world economy [2]. The phenomenal growth of mobile platforms and new ICT technologies that we observe today have strong venture capital characteristics, supported intensively by the venture capital industry [3,4]. Technology entrepreneurial firms, such as technology-based SMEs 3–7 years since their inceptions, contribute to new growth dynamics in the country, boost the direct and indirect employment, and enable wealth creation and the sophistication of local industries [5,6,7]. There emerges the strong need for specially designed programs for technology-based SMEs in 3–7 years to unlock the growth potentials and deal with stagnant net incomes in the grand vision to drive economic and national growth with highly competitive enterprises
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