Abstract
This study aims to determine the effectiveness of the Ombudsman's (a government appointee who investigates complaints by private persons against the government) role Makassar through analysis of, 1) the readiness of the ombudsman Makassar to receive reports or complaints from the public, 2) the strategy pursued by the ombudsman city of Makassar in following up on public complaints 3) quality of service of government agencies to the community after complaint ombudsman to the city of Makassar. The research method used is descriptive research qualitative, whereas the approach used is phenomenological. The informants are the Ombudsman Commissioner Makassar, assistant commissioner, Commissioner of staff, agency or local work units (SKPD) reported and the reporting community. From the results of this research is that Commissioner Ombudsman Makassar, has been carrying out its duties as a supervisor of public services by receiving reports from the public on violations committed by government agencies (SKPD) and then follow up by providing recommendations to the agency or a report to city government (Mayor of Makassar) with the aim of to improve the performance of SKPD its unfavorable. Thus, Ombudsman Makassar showed effectiveness in carrying out the role, tasks, and functions. DOI: 10.5901/mjss.2016.v7n3p229
Highlights
To follow and evaluate the performance of the public service, in every government institution (SKPD)
This institution has been carrying out its role, but its existence was rated by many people still have limitations or shortcomings because they often intervened by public officials in carrying out their duties, besides that the Institute still has other limitations, namely lack of space for the community to participate control and supervise the running of the government in a systematic and continuous. (Patarai: 2010, p. 3)
Public complaints over the discontent they received not accommodated in the tasks of a regional inspectorate, so that people do not have access to scrutinize or monitor the running of the government, so that it is considered to give less meaning to the local government system that is decentralized because of the involvement community in controlling the running of the government still tends to be low
Summary
To follow and evaluate the performance of the public service, in every government institution (SKPD). The agency is tasked to supervise and control the internal implementation of the tasks of local government agencies according to the decision mayors / Regents This institution has been carrying out its role, but its existence was rated by many people still have limitations or shortcomings because they often intervened by public officials in carrying out their duties, besides that the Institute still has other limitations, namely lack of space for the community (public) to participate control and supervise the running of the government in a systematic and continuous. To increase public participation in the control or supervision of the government's performance or SKPD, the Makassar city government has established an external oversight body that is independent and is named Ombudsman Makassar (OKM) through a regulation mayor (Perwali) No 7 of 2008, Ombudsman Makassar duty and function, including: serving, follow-up reports and the business community about maladministration unethical and contrary to the law, to help resolve public complaints against public service delivery, (Hand Book, 2009)
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