THE EFFECT SAP APPLICATION SYSTEM QUALITY AND THE QUALITY OF INFORMATION ON INDIVIDUAL PERFORMANCE DIMEDIATE USER SATISFACTION (At PT. PLN (Persero) CENTRAL JAVA AND D.I.YOGYAKARTA DISTRIBUTION MAIN UNITS)

Abstract

This research aims to analyze and find empirical evidence about SAP application system quality and the quality of information on individual performance dimediate user satisfaction. The populations of this research were employees at PT PLN (Persero) Main Distribution Unit for Central Java and DIYogyakarta. The samples in this research were 60 respondents. The data are collected by distributing questionnaires. The sampling technique in this research used the Slovin formula and the data were processed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach with the help of the WarpPLS 6.0 program and a significance level of 10%. The results showed that (1) system quality had a positive and insignificant effect on user satisfaction with a path coefficient of 0.12 and p-values of 0.17 so that (0.17 > 0.10), (2) the quality of information had a positive and significant effect. on user satisfaction because it produces a path coefficient of 0.45 with p-values <0.0001 or (0.0001 < 0.10), (3) the quality of the system has a positive and significant effect on individual performance with a path coefficient of 0.26 and p- values 0.02 or (0.02 < 0.10), (4) the quality of information has a positive and significant effect on individual performance with a path coefficient value of 0.16 with a p-value of 0.09 so that (0.09 < 0, 10), (5) user satisfaction has a positive and significant effect on individual performance because the resulting path coefficient is 0.34 with p-values < 0.0001 or (0.0001 < 0.10). The Adjusted R-Squared value for user satisfaction (Y1) is 0.229 which means that the percentage of the influence of system quality (X1) and information quality (X2) on user satisfaction is 22.9% and for individual performance (Y2) is 0.305 which means that the percentage The magnitude of the influence of system quality (X1) and information quality (X2) is 30.5%, then the remaining 77.1% and 69.5% are explained by other variables not examined in this research. Keywords: SAP application system quality, information quality, satisfaction of user and individual performance.