The Effect of Work-Life Balance And Job Embeddedness On Organizational Citizenship Behavior: The Mediating Role of Job Satisfaction

Abstract

Good governance requires improving the bureaucracy that understands the various desires of the community, especially related to public services, so that the Human Resources (HR) of the government apparatus have an important role in achieving Good Governance. The emergence of disparities in behavior that prioritizes individual or group tasks, different acceptance if there are additional tasks outside of their basic duties, objections if required to work outside working hours indicate that there are still problems related to organizational citizenship behavior. The purpose of this study is to determine the direct influence of work-life balance and job embeddedness on organizational citizenship behavior, as well as the indirect influence of work-life balance and job embeddedness on organizational citizenship behavior through job satisfaction of civil servants at the Directorate General of Intellectual Property. The research method used was quantitative research using survey techniques and questionnaires on civil servants of the Directorate General of Intellectual Property with a sample of 235 respondents. Data analysis using Structural Equation Modeling (SEM) with SmartPLS v.3.2.9 software. The results showed that work-life balance and job embeddedness had a positive and significant direct influence on organizational citizenship behavior and a positive and significant indirect influence through job satisfaction