The Effect of Work Involvement on Work Performance, the Role of Citizenship Behaviour Mediation and Innovation Capabilities and Government Support Moderation in Baznas of West Kalimantan Province

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The increasing complexity of business competition has forced almost all organizations to place human resources as an important instrument for improve the quality of products and services. Innovation capability, government support and work performance is an important factor that is suspected to affect the optimal collection of zakat funds from muzaki. Even though innovation has been carried out digital related to zakat socialization and BAZNAS fundraising, but the performance of collecting Zakat funds have not been optimal, which is marked by the low participation and awareness of the muzaki to distribute zakat, infaq and shadaqah. Low engagement employees, poor Organizational Citizenship Behavior, and low The ability to innovate and the lack of government support are suspected to have contributed to to this problem. This study uses a correlational method with Quantitative approach, samples were drawn by a stratified random method of 284 from 580 population of West Kalimantan BAZNAS employees. Data analysis using SEM-PLS. The results of the study show that Work Engagement has an influence significant positive on Organizational Citizenship Behavior and Job Performance, either directly or indirectly. Perception of Government Support, Although important, it does not function effectively as a moderation variable in the relationship between Innovation Capability Perception and Job Performance. Implication: These findings contribute to the literature on zakat management and the non-profit, providing new insights into how internal factors and externals contribute to the effectiveness of the organization. In addition, these results trigger the need for theoretical and managerial revisons, particularly in the context of effectiveness government support as a moderation variable. Limitations: This study is limited in a specific geographical and organizational context, namely BAZNAS in Kalimantan Province West, and does not include other variables that may be influential, such as culture organization or leadership. In addition, cross-time research limits the ability to make causal inferences or identify trends over time.