The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana

George Kafui Agbozo

doi:10.11648/j.jhrm.20170501.12

Abstract

This paper examined the effect of work environment on job satisfaction with the spotlight on a merchant bank in Ghana. Among other objectives, the paper set out to ascertain the impact of physical and mental environment on employees’ performance, to know the overall satisfaction level of employees in the bank and study whether physical, social and psychological work environment affect job satisfaction. Stratified sampling technique was adopted to select the sample for the study. Questionnaire was used as the research instrument while Statistical Package for Social Science (SPSS) was employed to analyze the data gathered from the field study. Findings of the study indicated that most of the staff at the bank are satisfied with their work environment especially the physical ambiance. The paper concludes that the environment has a significant effect on employees’ satisfaction. The findings of the paper emphasize the need for management to improve the work environment of employees to boost productivity.

Highlights

The importance of work environment in job satisfaction cannot be underestimated
On the job rank, majority, 47% of the respondents were junior staff followed by 43% if senior staff and the least, 10% been branch management staff
35% had spent between 1-5 years with the bank. 39% had spent between 6-5 years working with the bank. 21% and 6% had spent 11-15 years and above 16 years with the bank respectively

Summary

Introduction

The importance of work environment in job satisfaction cannot be underestimated. Whiles some gladly look forward to the day’s activities at work, others feel clouded with the mere thought of the work ahead and the day’s activities. Several studies have been conducted to look into the relationship between employees’ level of work satisfaction and longevity [1] to employee performance [2]. All these studies had one thing in common, employee satisfaction correlates with employees’ work environment. Excessive performance over the years has been of prime concern to industrialists, responsible employees, social workers, industrial and organizational psychologists, among others. Social interactions along with psychological elements are the core bases of contentment with one’s job or satisfaction with work and efficiency in personnel [3]

Methods

Results

Conclusion