Abstract
The purpose of this research is to determine the effect of work engagement and self-efficacy on credit analyst’s job burnout. Job burnout is one aspect that influence negligence in analyze a credit application. Job burnout is a condition with emotional fatigue, physical fatigue, and lack of energy which can cause a person's low performance. BRI is the largest profit bank in Indonesian banking industry and always grows up to 2017. High number of debtors and credit applications can also increase the workload and job burnout for the analyst. Job burnout can be minimized by a high work engagement between workers and their job. Work engagement is a condition when worker easier to manage work relationship and manage stress on work pressure. Selfefficacy also will prevent job burnout. Person with high self-efficacy has a good competence to face challenges in their workplace. This study used primary data source collected by questionnaire technique. Respondents in this study were credit analysts at Bank Rakyat Indonesia Renon Branch Office. Hypothesis was tested by using multiple linear regression analysis. The result showed that work engagement and self-efficacy had a negative and significant effect on job burnout of credit analyst.
Highlights
Banking is an important sector that related to public welfare
Job burnout can measure by Maslach Burnout Inventory (MBI) that consists of 22 items of statements relating to individual burnout syndrome
The results of this study supported the results of Schaufeli et al (2002) that stated individuals with high work engagement tend to work happily and work in high concentration that characteristic can decrease the negative effect of job burnout
Summary
Banking is an important sector that related to public welfare. It main activity is collecting and distributing fund to people. Loan is fund that distribute to people to improve their welfare (Law Number 10 of 1998). Bank has several products to offer in order to attract people both in saving and borrowing fund. The products that offered to public must refer to Bank Indonesia (BI) regulations. Credit marketer is person who offer credit to people. The credit principles are very important to make sure about the character, collateral, ability to pay, and the business continuity of the debtor. When the analyst already has all of the information about the debtor, debtor’s business and their financial statement, the analyst will use it as a consideration to make a decision whether the credit application is accepted or rejected
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