Abstract
This study was undertaken with the primary aim of identifying, examining and providing an understanding of the factors that could affect citizens’ intention to adopt and use e-government services in Jordan. The preliminary research model used here had been developed from the Technology Acceptance Model by incorporating additional constructs from other models, namely web trust and perceived risk. A self-administered questionnaire was completed by the selected sample. The response rate was 42.5 percent. The data were analyzed using parametric statistics including ANOVA and MANOVA. The finding of this study revealed that there were four main factors that affected citizens’ intention to engage in electronic government services; these were perceived ease of use, perceived usefulness, perceived risk, and trust in electronic channels. A practical implication of the findings and conclusions of this study was that governments were urged to take into account the importance of perceived usefulness, perceived ease of use, trust and perceived risk in influencing the intention of citizens to use e-government services. This study was the first to provide important information on factors affecting citizens’ intention to adopt and use electronic government services in Jordan.
Highlights
The widespread adoption of e-government projects has contributed to the benefits gained from its implementation
Most published research has been conducted in developed countries, for which the technology is originally created
A review of the literature related to the adoption and acceptance of this technology in general and of e-government in particular suggests that the Technology Acceptance Model, which is the basis of much of the research into IT adoption and acceptance, may be useful in the study of e-government acceptance and adoption
Summary
The widespread adoption of e-government projects has contributed to the benefits gained from its implementation. When [1] surveyed forty e-government initiatives in developing and transitional countries, he found that 35 percent of these projects had ended in total failure and 50 percent in partial failure, while only 15 percent were managed to accomplished their objectives. Governments which are investing heavily in developing their websites and providing the services through the websites should learn from the private sector experience by examining stakeholders’ actual behaviour and their readiness to use such online services at an earlier stage than many commercial organizations [2] [3]. The gap between supply and use of government electronic services should be minimised in order for them to be adopted and accepted by their target users. It is important to understand the factors that might influence stakeholders’ intentions to engage in government services provided over the Internet
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