Abstract
We examined the influence of the success of Information Technology (IT) on the Quality of Working Life (QWL). We first explored the success dimensions of IT/IS and also dimension of QWL. Then, we proposed a new model – managing IT for improving QWL model - to explain and predict the influence of IT’s success on employees’ QWL. Drawing on the previous literature, and the results of a series of case studies, the managing of IT to improve the QWL model, integrates several sets of factors that are influencing the improvement of QWL: organizational factors; quality of IT; employees’ attitudes to IT; employees’ use of IT; perceived usefulness of IT and QWL. These sets of factors are drawn from well-established frameworks (IS’s implementation, IS’s success and TAM models). Results from a survey involving 299 IT users in semnan province (Iran) indicate that a positive relationship exists between IT’s success and QWL. The analysis provided strong support for the model, with 15 of 17 hypotheses which are supported. Path analysis was also used to test the research model. The study used theoretical and empirical evidence to propose a model and then validate it by using quantitative data from industrial organizations in Semnan. Finally the model was validated by path analysis.
Highlights
Information Technology (IT) is a universal technology and it influences all aspects and functions of organizations and has the potential to change the social and economical conditions of nations and countries (Avgerou, 2000)
Perceived usefulness with Employee attitudes Organization factors with Employee attitudes to IT Information technology Quality with Employee attitudes to IT factors with Employees using of IT Information technology Quality with Employees using of IT Employees using of IT with Perceived usefulness of IT Organization factors with PUIT Information technology Quality with Perceived usefulness of IT Employees attitudes to IT with Quality of Working Life (QWL)
The findings of this study indicated that the Perceived usefulness of IT have a significantly positive influence on Quality of Working Life
Summary
IT is a universal technology and it influences all aspects and functions of organizations and has the potential to change the social and economical conditions of nations and countries (Avgerou, 2000). People play a vital role in any organization’s ability to meet its goals, so it follows that assuring a high quality of work life is vital to attract and keep talented people, as well as in achieving better organizational performance. Both academics and practitioners recognize that the success of information technology can potentially be measured through its impact on work at the level of the individual end-user (Torkzadeh & Doll, 1998). 2. How can the industrial organizations in Semnan use Information Technology in order to improve the Quality of working Life of their employees?
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