Abstract
This paper aims to examine the effects of service quality dimensions on students’ satisfaction in University of Medical Sciences and Technology (UMST) students’ hostel accommodation in Sudan. It is based on an empirical study conducted at one of the Sudanese Private University. A quantitative method was employed. Out of 367, there were 200 questionnaires were returned represented 55% of the study response rate. SPSS version 22 and AMOS version 21.0 were used in the analysis the collected data. The study proposed six direct effects. The results support two direct effects. Although the study conducted regarding the student's satisfaction in a Sudan education environment, the result of this study cannot be generalized.
Highlights
In the current competitive academic environment, where there is a verity of available options for the students, the factors that allow educational institutions to attract students must be studied seriously
This paper aims to examine the effects of service quality dimensions on students’ satisfaction in University of Medical Sciences and Technology (UMST) students’ hostel accommodation in Sudan
To give some insights into the real situation of the Higher Education Institutions, institutions must give a great deal of importance to meeting client expectations which are same with a business organization (Kanji, Abdul Malek, & Wallace, 1999)
Summary
In the current competitive academic environment, where there is a verity of available options for the students, the factors that allow educational institutions to attract students must be studied seriously. To give some insights into the real situation of the Higher Education Institutions, institutions must give a great deal of importance to meeting client expectations which are same with a business organization (Kanji, Abdul Malek, & Wallace, 1999). These institutions still facing lots of customer awareness issues among their staff, which it has turned out to be a common drawback for a verity of institutions
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