The Effect of Servant Leadership, Emotional Intelligence, and Self-Efficacy on Organizational Citizenship Behavior and Employee Performance of State-Owned Banks in Palu City

Abstract

The aim of this study was to analyze the effect of servant leadership, emotional intelligence, and self-efficacy on organizational citizenship behavior and employee performance of state-owned banks in Palu City. The research sample was 178 respondents who were employees of state-owned banks in Palu City with proportional random sampling technique consisting of Bank BNI 46, Bank Mandiri, Bank Rakyat Indonesia, Bank Tabungan Negara, as well as BNI Sharia, BTN Sharia, BRI Sharia and Bank Mandiri Sharia in the city. Hammer. Data were analyzed using structural equation modeling (SEM). The results indicated that servant leadership, emotional intelligence. Self-efficacy had a significant effect on the organizational citizenship behavior of state-owned bank employees in Palu City. Further, servant leadership, self-efficacy, organizational citizenship behavior had a significant effect on the performance of state-owned bank employees in Palu City had a significant effect on the performance of state-owned bank employees in Palu City.