Abstract
This study explores the effect of job stress's factors, role ambiguity and time pressure on job performance among employees in one of the water supply services companies situated at Muar, Johor, Malaysia. Besides, this study also aims to examine the most influential predictor on job performance among the respective employees. The study chose 144 employees from the respective company conveniently to participate in this study. All questionnaires were returned with complete answers by the respondents. Data had been evaluated through three analyses: descriptive, correlation, and regression analysis using Statistical Package for Social Science (SPSS). The results of the descriptive analysis indicated that the majority of the respondents were male, married and aged between 20 to 30 years old. Besides, most of the respondents have worked with the company for more than 15 years and SPM holders. Based on the correlation analysis, the finding discovered a positive and weak relationship between time pressure and job performance. Nevertheless, the result indicated that role ambiguity has a positive and strong relationship with job performance. Moreover, the study's findings based on regression analysis revealed that job stress factors had an influence of 55.9% on job performance. Another 44.1% was conceivably influenced by other variables that were not being studied. Furthermore, it also showed that role ambiguity is the most influenced factor of job stress on job performance. The finding of this study offers several significant insights and information for the company about the importance of job stress and its relationship with the employees' job performance.
Highlights
IntroductionJob performance is essential to organisations in this modern era, especially to see if employees can attain their maximum potential and assist the company accomplish their objective
The performance of an organisation's employees is closely related to its success
This study explores the effect of job stress's factors, role ambiguity and time pressure on job performance among employees in one of the water supply services companies situated at Muar, Johor, Malaysia
Summary
Job performance is essential to organisations in this modern era, especially to see if employees can attain their maximum potential and assist the company accomplish their objective. In service organisations, since the nature of the job itself requires the employee to deal with various customer behaviour types (Azmi et al, 2016) This can be even worse since individuals in the service industry must have positive emotions since they must interact with customers who want to offer high-quality service to satisfy their expectations (Hofmann & Stokburger-Sauer, 2017). When dealing with role ambiguity, they face emotional difficulties, a pathological loss of reality, and a significant drop in success (Karatepe and Uludag, 2008) If these job-related stress issues are not adequately addressed, it may be detrimental to both the employee and the organisation. This study aims to examine the most influential predictor on job performance in one of the water supply services companies situated at Muar, Johor, Malaysia
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