The Effect of Religiusity on Financing Customer Compliance at BMT Bisma Kelapa Dua

Abstract

The purpose of this study was to determine how much influence religiosity has on financing customer compliance at BMT BISMA Kelapa Dua-Tangerang, either partially or simultaneously. The problems that will be discussed in this study are 3 dimensions of religiosity taken from Glock n Stark's theory, namely ideological (belief), ritualistic (practice) and intellectual (knowledge). The three dimensions of religiosity were examined to find the most significant influence on financing customer compliance. Researchers used a population of 117 active financing customers until April 2017. At the same time, the sample was obtained from the provisions of Krejcie’s table, namely 83 customers who will be called respondents, with data collection using a questionnaire. The analytical tool used is multiple linear analysis, where the validity and reliability tests were previously carried out. Based on research results, it can be concluded: 1). There is a simultaneous (joint) influence of ideological (belief), ritualistic (practice), and intellectual (knowledge) on financing customer compliance. 2). Partially, ritualistic (practice) and intellectual (knowledge) are the variables that have the most significant influence on customer financing compliance.