The Effect of Quality of Work Life on Worker Performance When Work from Home through Job Satisfaction and Organizational Commitment as Intervening Variables (Case Study at PT Patra Jasa Head Office)

Abstract

This study aims to determine the effect of quality of work life on worker performance when working from home (WFH) with job satisfaction and organizational commitment as intervening variables at PT Patra Jasa Head Office. The research method used is a quantitative method. The research population is all employees of PT Patra Jasa with a minimum working period of 1 year, which is 144 people. All members of the population are used as members of the sample (census technique). Primary data collection using a questionnaire instrument. The technique of analyzing and testing the hypothesis is using the Structural Equation Model (SEM) with the SmartPLS version 3.0 application. Partial results of hypothesis testing prove that the quality of work life, organizational commitment, and quality of work life through organizational commitment have no positive and significant effect on worker performance when WFH. Job satisfaction and quality of work life through job satisfaction have a positive and significant effect on worker performance when WFH. Furthermore, simultaneous hypothesis testing with multiple linear regression models has a coefficient of determination (R2) of 67%, quality of work life through job satisfaction and organizational commitment has a strong effect on worker performance when WFH.