The effect of psychological contract on employees' organisational citizenship behaviour and the moderator role of five-factor personality traits in this effect

Abstract

This study examines the relationship between psychological contract, organisational citizenship behaviours, and sub-dimensions of five-factor personality traits (extraversion, agreeableness, openness, conscientiousness, and neuroticism) of employees in the private sector. In addition, it investigated whether the sub-dimensions of personality traits have moderator roles in the relationship between psychological contract and organisational citizenship behaviours. In order to achieve this aim, the number one model proposed by Hayes (2013) was taken as a basis in establishing the model related to the relationships between three variables. Employees in the private sector (accounting, health and information sectors) who carry out their activities in Istanbul, Ankara, Izmir and Mersin constituted the research universe. The convenience sampling method was chosen while identifying the sample due to the Covid 19 pandemic that affected the world. The data used in the study were collected with three scales between January 1-31, 2021. The analysis of the model established in the study was performed with the SPSS package program and the R programming language. The result of the study indicated a significant relationship between the employees' perceptions of the psychological contract, organisational citizenship behaviour and the sub-dimensions of the five-factor personality traits. In addition, it has been determined that the sub-dimension of personality traits, "openness to development", has a moderator role in the relationship between psychological contract and organisational citizenship behaviour. It is also seen that the results are compatible with similar studies in the literature. It is expected that this research will contribute to organisational behaviour and psychology, while the findings can be used as input for other studies in the specified areas.