The effect of positive feedback on industrial housekeeping and accidents; A long-term study at a shipyard

Abstract

The experiments aimed to determine the effects of performance feedback on housekeeping behavior and consequently, on injuries over a longer period of time, and also to assess the validity of well-known Heinrich's axioms with respect to accident causation. The study was conducted at two production halls of a shipyard. Nine performance targets were set for housekeeping performance. An observation method was developed to measure performance. After we determined the baseline, feedback on performance was given by posting the results of each observation round as a large graph on the wall. The housekeeping index was significantly improved in both halls after the feedback was started. The effect persisted throughout the two-year follow-up period. Accidents were reduced by 70–90%, much more than expected merely on the basis of improved housekeeping. The effect of feedback on accidents persisted for the three-year follow-up period. The possible mechanisms are discussed.