Abstract
This study examines the effect of performance audit of the government apparatus on the quality of public services in the Banjarsari sub-sub-district of Surakarta. This research method is descriptive with a qualitative approach. As for the location of the study in Banjarsari sub-district, the research population consisted of 92 people, consisting of the sub-district apparatus and the community in Banjarsari Sub-district. The purpose of this study was to find out (a) the effect of quality audit on work results, audit the quantity of work and audit timeliness on the quality of public services partially; (b) Effect of quality audit on work results, audit quantity of work results and audit timeliness of quality of public services simultaneously; (c) Which performance audit variable is the most influential on the quality of public services in Banjarsari Sub-district. The data obtained from interviews, collected and processed using the SPSS 23 For Windows Program. The results of the study are (a) quality audit of work results and audit of timeliness have a partial effect on the quality of public services, while auditing the quantity of work is not; (b) quality audit of work results, audit of quantity of work and audit of timeliness simultaneously affect the quality of public services; (c) The most influential performance audit variable is the audit of work quality.
Highlights
The government is the holder of power, in a democratic state the power comes from the people, to the people and back to the people
This study focuses on the performance variables of the government apparatus which is seen in 3 aspects / factors, namely the quality of work, quantity of work and timeliness
Audit of work quality is partially positive effect on the quality of public services in Banjarsari Subdistrict, Surakarta. This is evidenced by the value of t arithmetic (4.039) is greater than t table (1.996) and the level of significance t (0.000) is less than α (0.05). This means that Ho is rejected and Ha is accepted where there is a significant influence on audit quality variables on the quality of work on the quality of public services in Banjarsari Subdistrict, Surakarta. b
Summary
The government is the holder of power, in a democratic state the power comes from the people, to the people and back to the people. Government apparatus that is directly related to the people, namely the sub-district government officials who are often referred to as state servants and public servants. The subdistrict government apparatus needs to be equipped with the ability to master science and technology, so that the implementation of services to the community can be achieved as quickly as possible with ease and low cost. International Journal of Economics, Business and Accounting Research (IJEBAR). International Journal of Economics, Business and Accounting Research (IJEBAR) Peer Reviewed – International Journal Vol-2, Issue-2, 2018 (IJEBAR) ISSN: 2614-1280, http://www.jurnal.stie-aas/ijebar functions in the district, namely government services, services, development and community services. To determine office employees in providing services, is to use a ratio or each device to provide services to the number of people who provide services
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