Abstract
Physician burnout is recognized as reversible with the potential to negatively influence quality of care and patient outcomes. The study objective was to evaluate associations between patient satisfaction scores (PSS) and physicians’ perceptions of job satisfaction and burnout via a physician survey. Eighty two out of 107 report PSS are institutionally tracked, with 23/107 and 39/107 reporting PSS utilization in financial compensation or performance review, respectively. Fifty four out of 107, report pressure to emphasize PSS; 63/107, report PSS having negative effect on job satisfaction; 31/107 considered leaving their job or career due to PSS and 84/107 report PSS contribute to burnout. In the cohort of physicians treating patients with spine pain who responded to this survey, PSS are associated with decreased job satisfaction and increased burnout.
Highlights
ObjectivesThe main purpose of the study was to evaluate associations between patient satisfaction scores (PSS) and physicians’ perceptions of job satisfaction and burnout factors
Future perspective Given the increasing concern regarding the negative impacts of physician burnout, further research is warranted to determine the extent to patient satisfaction scores (PSS) may be contributing to the trend
The findings in our study highlight that many physicians may feel discordance between doing what is right and doing what the patient wants in order to not negative effect the patient satisfaction survey evaluating their performance
Summary
The main purpose of the study was to evaluate associations between PSS and physicians’ perceptions of job satisfaction and burnout factors
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